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Submitting A Tech Ticket (Staff, Students, & Families)

Parents

Digital Learning & Chromebook Support At Home:

If you have any questions or your student is experiencing issues at home please submit a tech ticket by emailing:

tickets@nrpsk12.incidentiq.com

or

Call the Digital Learning Support Line at 978-526-5606 during the hours of 8:30am-3:00pm. Please be sure to provide the Asset Tag of the device and a thorough description of the problem or issue.

Faculty & Staff

Submit a tech ticket here:

Submit a tech ticket

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Students

Digital Learning & Chromebook Support At School:

Elementary School Student Chromebook Support

At the Elementary level the Building Based DLS or DL Para will initiate the ticket for a student with an issue which requires insurance while the student is at school. 

NRMS & NRHS Media Center Student Chromebook Support 

Students at the MS/HS campus are asked to initiate a tech ticket through this Portal link accompanied by a Digital Learning Specialist or Digital Learning Support team member to initiate tracking of the issue. This process is the beginning of identifying the damage, insurance status and responsibilities potentially related to the repair.