North Reading Public Schools: Submitting A Tech Ticket

Submit A Help Desk Ticket
Incident IQ Login Page
Ticket Portal

 

New Ticketing System: Incident IQ


District Incident IQTicket Request Details:

Topic options available for selection when a ticket is submitted

  • Staff Chromebook & Laptop/Desktop Issues
  • Login Issues
  • Hardware Support & Requests
  • Software Support & Requests
  • Network Connectivity & Website Access/Blocking
  • Website & Phone Information
  • Data or Rostering Issues
  • Cybersecurity Concerns (Phishing Emails,Malware,Concerns)
  • Digital Learning Resource Request/Support
  • Other

Please submit tickets according to the school the issue is related to, or that you are attending if applicable.

Click Here to access instructions on How to Open a Ticket in Incident IQ.

Tech Ticket Button

 


Student Support For 1:1 Learning Chromebook Devices

Elementary School Student Chromebook Support

At the Elementary level the Building Based DLS or DL Para will initiate the ticket for a student with an issue which requires insurance while the student is at school. 

NRMS & NRHS Media Center Student Chromebook Support 

Students at the MS/HS campus are asked to initiate a tech ticket through a separate portal link accompanied by a Digital Learning Specialist or Digital Learning Support team member to initiate tracking of the issue. This process is the beginning of identifying the damage, insurance status and responsibilities potentially related to the repair.

Digital Learning Program Questions & Chromebook Support At Home

If you have any questions or your student is experiencing issues at home please use this ticket link or call the Digital Learning Support Line at 978-526-5606 during the hours of 8:30am-3:00pm. Please be sure to provide the Asset Tag of the device and a thorough description of the problem or issue.

 

Tech Ticket Button