North Reading Public Schools Technology

Submit A Help Desk Ticket

Welcome to our Support Page.  Users will find information here for the North Reading Public Schools App, the 1:1 Program, and our district technology support needs.

Submitting Tickets For The 7th Grade 1:1 Chromebook Program

  1. Please use your students gmail ( address as the email submitting the ticket. This will allow us to quickly identify the student submitting the ticket. 
  2. Please include the assett tag of the assigned Chromebook.
  3. Please include the location of the Chromebook (classroom,home etc.).
  4. Please bring any device which is experiencing issues back to school as soon as possible.
  5. Do not contact the Insurance company as the district will be handling claims.
  6. Please also consider the guidelines listed below for providing as much detail in your tech ticket.

Tech Ticket Button


Teachers & Students:  How To Submit A Good Help Desk Ticket

  1. Please use your work email address.  This will be the address we correspond with on the status of your ticket. 
  2. In the “Select a Category” area select your school or district if you are located in the Administrative Offices. 
  3. In the “Issue Summary” area include a  Short Description With Room Number.  Example: "Printer Not Working-Room 27 Hood School"
  4. In the “Describe Your Issue” area describe your issue in as much detail as possible. This would include indicating if it is a hardware, software or connectivity issue.Include specific conditions of the issue such as how long the problem has been happening or specific error messages or concerns.
  5. Please a “Screenshot” or photo/image of your image if possible using the “attach file” option. This can also be used for uploading any file you think it could help us solve the issue.

Tech Ticket Button