North Reading Public Schools: Submitting A Tech Ticket

Submit A Help Desk Ticket

Welcome to our Support Page.  Users will find information here for the North Reading Public Schools App, the 1:1 Program, and our district technology support needs.

General Guidance On Tech Tickets

  • If you have a device loaner or a device in the 1:1 program please submit a tech ticket.
  • Please submit tickets according to the school the issue is related or you are attending.
  • In the “Select a Category” area select your school 
  • In the “Issue Summary” area include a  Short Description With Room Number.  Example: "Printer Not Working-Room 27 Hood School"
  • In the “Describe Your Issue” area describe your issue in as much detail as possible. This would include indicating if it is a hardware, software or connectivity issue.Include specific conditions of the issue such as how long the problem has been happening or specific error messages or concerns.
  • Please a “Screenshot” or photo/image of your image if possible using the “attach file” option. This can also be used for uploading any file you think it could help us solve the issue

1:1 Student Chromebook Tech Ticket Guidance

  1. Please use your district gmail (firstnamelastname@st.nrpsk12.org or ) address as the email submitting the ticket. This will allow us to quickly identify the student submitting the ticket.
  2. Please include the asset tag of the assigned Chromebook.
  3. Do not contact the Insurance company as the district will be handling claims.
  4. Please include the location of the Chromebook (classroom,home etc.).
  5. Please bring any device which is experiencing issues back to school as soon as possible.
  6. Please also consider the guidelines listed below for providing as much detail in your tech ticket.

Tech Ticket Button